Hey Team, We are using the VAPI Web SDK in our AI Product, but i think we need to find another option. There is no specific reason why calls just cuts and i got random errors. Most of the times our calls ends automatically!! The students are frustrated and clients are frustrated, what should we do? Getting two major errors: Assistant did not received audio (at random on a same device it worked before and worked after 1-2 tries). 2. Silence Time out again the vapi is not getting the audio stream!!!. and cuts the call. the account email is bot@edysor.in. We need to connect as soon as possible. 82b641b8-f511-42e9-a950-69bc7d1b02b6 17b98e7d-5b83-42ba-8e1f-0189080e513e 15e395d7-3c01-40bc-b1f2-9f1ec5d0c80b 83a33835-9435-4ddb-ac6d-f9261dec0501 6573eac2-dd06-480e-8750-37af8ea2c947 5e09e60d-3d59-45fa-ab71-5a03eb907208 This all calls just either cuts or do not get users audio. I would like to schedule a call with the tech support time as soon as possible. It's urgent and needed to be taken care of. Share me your calender or timings that works for you so we can catch up on it. Regards, Bhargav https://cdn.discordapp.com/attachments/1423549744822616104/1423549745787310151/Unnamed_Image.png?ex=68e0b783&is=68df6603&hm=1df2c7e51c3d55b6433b2df6eeb9974d764f2cd88e28111d888605df6fda3df5&

Suggestion: Try increasing the

customerJoinTimeoutSeconds

value in your assistant configuration to allow more time for users to connect and grant microphone access, which can help reduce "assistant did not receive audio" and "silence timed out" errors.

js
const assistant = await client.assistants.update('YOUR_ASSISTANT_ID', {
  customerJoinTimeoutSeconds: 45 // Increase to 45 seconds
});

After updating, monitor your call logs for improvements. [See full guide](https://docs.vapi.ai/calls/customer-join-timeout) Source: - [Customer join timeout](https://docs.vapi.ai/calls/customer-join-timeout)

Message marked as helpful by @GIDEON! 🎉

We are seeing some errors with the denoiser pipeline. Please try disabling the backgroundDenoisingPlan in your assistant configuration:

{
  "backgroundDenoisingEnabled": false
}

Sure I have done all that you told, let me try if it works or not!

Sounds good let us know

Hey, it doesn't helped at all same issue, I want to connect on a call with Vapi Team Please Its a big project of client we will lose the deal if it happens again and againg

Please also check your assistant temperature settings and lower them to

0.4

or lower