Inquiry About Matching Vonage X-Call-Id with VAPI ...
# support
s
Hello VAPI Support, I’m currently integrating with your platform, which is connected to Vonage services. I’m working on reconciling call records between VAPI and Vonage, and I’ve noticed that Vonage uses X-Call-Id as the unique identifier for calls, while VAPI uses its own Call ID. Could you please confirm if there’s a way, through your API or logs, to retrieve or correlate Vonage’s X-Call-Id with the corresponding VAPI Call ID? This would help us ensure accurate mapping of call records between both systems. Thank you for your assistance and clarification.
c
Hi there, Thank you for your message. Our team is currently out of the office. We operate Monday through Friday, from 9:00 AM to 8:00 PM Pacific Standard Time (PST). We’ll get back to you as soon as possible during our normal business hours. If your message is urgent, please mark it accordingly or include “URGENT” in the subject line, and we’ll do our best to respond promptly. Warm regards, Vapi Customer Support Team
v
To correlate Vonage's X-Call-Id with the Vapi Call ID, use the Vapi API to fetch call details and look for the
phoneCallProviderId
field, which represents the Vonage
conversationUuid
(likely the X-Call-Id). Here’s a sample API call:
Copy code
bash
curl -X GET "https://api.vapi.ai/call/{call_id}" \
  -H "Authorization: Bearer YOUR_API_KEY"
Check the response for `"phoneCallProviderId"`—this should match Vonage's unique call identifier for reconciliation purposes. Note: If "X-Call-Id" and "conversationUuid" differ in your Vonage logs, please verify with Vonage support for exact field mapping. Source: - [Vapi API Reference: Calls](https://docs.vapi.ai/api-reference/calls/list)
s
Thank you 🫡
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