When we import a phone number using TELNYX, sometimes it asks for an API key and sometimes it ONLY asks to enter the label, which is very odd. Regardless, once it's imported, it always says "This number was imported from your Vonage account", despite the number is registered in telnyx. We're unable to make calls using this number. This happens regardless of which browser we use etc. [message] => Couldn't Make Telnyx Call. Error: Request failed with status code 403 [error] => Bad Request [statusCode] => 400 Does anyone have an idea on how to fix it? and PLEASE no spam messages, thank you. #1211483291191083018 #1211484481848873020 https://cdn.discordapp.com/attachments/1424606593374486550/1424606593521156229/9.png?ex=68e48fc7&is=68e33e47&hm=46ec4a652104c0214a229f514ef1092af20bb2f78fe1c95daf2dbfe226fd6495&

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Suggestion: Make sure your Telnyx number is fully configured for outbound calls in Vapi. After importing, log in to your [Telnyx Portal](https://portal.telnyx.com/#/outbound-profiles), create or edit an Outbound Voice Profile, and add Vapi as a connection. Once done, save your changes—**without this step, outbound calling will not work**. Example: 1. Go to Voice / Outbound Voice Profiles in Telnyx. 2. Add Vapi as a connection under "Connections and Applications". 3. Save the profile. Try making a call again after this setup. For more details, see the [Vapi Telnyx configuration guide](https://docs.vapi.ai/telnyx). Source: - [Configuring outbound calling with Telnyx](https://docs.vapi.ai/telnyx)

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To set up Telnyx, go into your Telnyx dashboard into: Real-Time Communications > Voice > Programmable Voice > Voice API Applications > Create Voice App Then set up the following: Webhook URL

https://api.vapi.ai/telnyx/inbound_call

Failover URL

https://api.vapi.ai/telnyx/inbound_call

Anchorsite

Latency

DTMF Type

RFC 2833

Once those values are entered in, assign your phone number in the phone number tab on Telnyx. Lastly, import your phone number through the Phone Numbers page on VAPI dashboard. Please ensure that your Telnyx API key has been entered into the integrations page before performing this step. Create phone number with the Telnyx tab, enter your phone number from Telnyx that is connected with Voice API Applications, then click save. If you need further assistance with this, please let us know.

If after taking all of the steps provided here and you still couldn't solve it, Message me i would find a way to assist

We apologize for the delay in responses lately. We are in process of making some changes to our workflow in how we handle support requests. The good news is that we are starting to get back on track of having a 48 hour response time and we would like to start cleaning up anything old. With that being said, just wanted to check in with you to see if you have made any progress or changes to your project since support has last reached out.