Hi Vapi team, I wanted to ask whether it’s possible to record the part of a call that happens after a transfer. Specifically, when the conversation moves from the customer’s phone to the human agent’s phone after the AI agent transfers the call out. We’ve already tried

enableRecording

, but it doesn’t seem to capture this post-transfer segment. Is that portion of the call still within Vapi’s scope of control, or does the recording responsibility shift once the call is transferred externally? We can see the second part of the call in twilio logs so would we have to move to recording it there somehow within our system? Thanks in advance for clarifying how this works.

Hi there, Thank you for your message. Our team is currently out of the office. We operate Monday through Friday, from 9:00 AM to 8:00 PM Pacific Standard Time (PST). We’ll get back to you as soon as possible during our normal business hours. If your message is urgent, please mark it accordingly or include “URGENT” in the subject line, and we’ll do our best to respond promptly. Warm regards, Vapi Customer Support Team

Note: Once a call is transferred out of Vapi (e.g., to Twilio), Vapi no longer controls or records the post-transfer segment. To capture the conversation after transfer, you need to enable call recording within your Twilio account or telephony provider. Action step: Set up Twilio's [call recording feature](https://www.twilio.com/docs/voice/recording) for the transferred leg to ensure the post-transfer conversation is recorded. Tip: Vapi's

enableRecording

only applies to the portion of the call it manages, not after the transfer occurs. Sources: - [Vapi Call Forwarding Documentation](https://docs.vapi.ai/call-forwarding) - [Vapi Call Recording Documentation](https://docs.vapi.ai/assistants/call-recording)

I just wanted to confirm that the part after the call transfer from customer to agent, to now customer to human. Is no longer being handled by VAPI

You’re right — after the AI transfers the call, Vapi isn’t in control of that part anymore; it’s handled by Twilio. To record the rest of the call, you’d need to do it directly through Twilio. I can assist with setting that up so both parts of the call stay linked. Are you using a warm or cold transfer flow? @Chall666

Currently using warm transfer, transfer with summary to be precise

Got it, since you’re using warm transfer with summary, that’s why the Twilio call SID isn’t showing in Vapi; the new leg starts as a separate Twilio session that isn’t automatically mapped back. I can assist you in setting up a method to capture and link those IDs so both calls stay connected. Let’s discuss it privately so I can better understand your setup and provide the right solution. @Chall666