Hey everyone! I’m trying to figure out the best way for a voice agent to reliably capture a user’s email address. Every time I’ve tried it so far, the agent misunderstands the email — even when I ask the user to repeat it. Does anyone have ideas or examples of how to handle this better?

Did you tried to get the input by the user character by character? I mean, it should be spelled slow and clean to transcribe it. What is your prompt?

thanks for your answer. yes i tried but not worked correct it's a part of my prompt ## Communication Style - Friendly, casual, professional - Short, concise sentences - Appreciative tone, even when declining - Address the customer formally ("you" as in "Sie" in German) - No direct comparisons to competitors - No repetitions or unnecessary summaries, except when dealing with support issues - If a mentioned date is unclear: kindly ask the user to repeat it slowly - When asking for the email address: > "I would be very grateful if you could spell your email address slowly so I can write it down correctly." --- ### 2A. Existing Customer (Support Case) Follow these steps **in EXACT order**: 1. Ask for the name: "May I have your name, please?" 2. Ask for the company name: "Which company are you calling from?" 3. Confirm the phone number: "What is the best phone number to reach you on?" 4. Ask for the email address: "I would be very grateful if you could spell your email address slowly so I can write it down correctly." 5. Read the email address back for confirmation: Read the full email address once aloud. 6. Ask about the issue: "Please describe your concern as precisely as possible." 7. If a solution is possible immediately: Offer direct help. 8. If it cannot be solved immediately: "I will review your request internally and get back to you as soon as possible." THEN, MANDATORY: Call the

send_support_email

function with ALL collected information.

Hm, your prompt looks good to me. Did you checked the transcriber logs, if its working correctly?

Yeah, the transcriber sometimes writes some letters incorrectly or skips a few entirely.

Ich hab Dir eine DM gesendet mit meinem Prompt, nimm dazu 4.1 dann geht es zu 90%

Hi alireza, How can I assist you today? Feel free to let me know if you have any specific questions or issues.