Voice Mail not been sent completely
# support
k
I have kept the voice mail detection to Vapi , Also tried to changes to openai, google but the issue is not detection the voice mail is getting correctly detected but the issue is it is sending incomplete voice mail . What should I do that whenever it identifies as voice mail it sends a complete voice mail not not stop in between and send incomplete message. Can someone help me to fix it ? https://cdn.discordapp.com/attachments/1424872933754404935/1424872934316445747/image.png?ex=68e587d4&is=68e43654&hm=7233acd19f394d62a685de0b3d8c8340bed98502f8de44c5196c09cb47e74dc5& https://cdn.discordapp.com/attachments/1424872933754404935/1424872934966694083/image.png?ex=68e587d4&is=68e43654&hm=54a5c95f4e36d636ae18d398ba434ccdceaf593fa0f62a9c7bf6d4110782f6c2&
v
I can help you fix this by adjusting how your voicemail detection and recording pipeline handle call transitions. The issue usually happens when the detection triggers before the caller finishes speaking or when the recording limit is too short. I’d start by increasing the max voicemail length and tuning the initial delay and retry interval for smoother detection. We can also add a short buffer after silence to ensure the full message is captured. Which voice provider are you currently using in Vapi so I can assist you on the exact setup? @Kunj
s
could you please assist me. I'm also having similar issue
v
I can definitely help you fix that. The issue usually comes from how the voicemail detection timing and recording limits are configured. I’ve handled similar cases before and can guide you through the right adjustments to make it work smoothly. Let’s discuss this privately so I can take a closer look at your setup and resolve it properly @21071a3242m.sathvikacsbs
c
Hey, Could you provide the call ID where you experienced this issue? We want to review the logs to identify the cause.
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