I’m facing an issue where the system is showing “Over Concurrency Limit”, but there are no ongoing or scheduled calls at the moment. Could you please look into this and let me know what might be causing it?

Hi, please send your org_id so that we can look into this.

Here are my organization IDs: 12fd767d-289e-496c-bcaa-6b58ccf8b9e2 f0bcae3d-586a-43fb-95b1-ec79e6cb45b3 I’ve been facing an issue when running campaigns. For example, when I launch a campaign with 50 calls, it only completes around 20 but shows 28 as done. It also fails to complete the full batch — some calls remain in the queue, while others never start. Please look into this and let me know once the issue has been resolved. Thank you!

Hey there, we reviewed the details of your request and brought this to our team's attention. We will be getting back to you as soon as we can. Thank you for your continued patience!