My assistant calls the tool and hangs up waiting for the response because of silence on the call. Some tool call response is taking upto 45 seconds. I want to keep the conversation going and keep the caller informed.

I can help you handle this by keeping the caller engaged while the tool response is processing — for example, by sending interim voice messages like “Please hold on while I fetch that information” or using dynamic filler prompts that adjust to response delays. Quick question: are you using VAPI’s on_tool_call event or handling this through your own webhook logic? @Gaurav

Thank you for offering to help. I am calling the tool to webhook to make.

45 seconds is actually too much. you need to reduce the latency.

It varies between 20 and 45

okay, add a respond to webhook module at the end of the flow and it will return values back to vapi on a call

I am getting values but it takes between 20 to 45 seconds

Okay, go to your scenario on make, reduce timeout for each modules to 300ms. Besides, how big is your workflow?

I have 7 scenarios and there are about 8-10 Modules in each

Show me your tool set up. your vapi tool timeout

Hi, could you please provide a call id where you experienced this issue? We would like to review the logs to identify the cause.

Hey guys I actually running into something similar. Whenever my agent calls a tool it immediately hangs up if there is no file attached. There is not wait period at all. Is this a known issue?

Hey, I’ve seen similar behavior before. I can help troubleshoot why your agent hangs immediately when no file is attached. Can you confirm which VAPI version you’re running and if you’ve customized the tool call settings? @TRICHY

Hi, could you please provide a call id where you experienced this issue? We would like to review the logs to identify the cause.