Hi Folks, I'm looking to release our AI solution to our customers, to let them know about the technology we will be sending out a mailshot (approx 3k users). I've shown a small handful and everyone has been super excited and I've managed to sign up 3 out of 3 so far. In the mailshot, we're going to provide a demo Twilio number for our customers to call and see the AI in operation. I'm happy to eat the call costs and AI costs on this (obviously, I'll monitor), my main concern is around customers having a bad experience if more than 10 customers call at once. I believe that's the standard maximum concurrency call rate? So... 1. Am I overthinking this and should I just push it out and hope I only ever have a max of 10 customers calling at the same time 2. Ask for a 1-2 day increase in the concurrency limit? If so, how do I request this and how much will it cost 3. Any other ideas? I'm hoping to do this sometime in mid November, but thought it would be a good idea to start planning this now. Also, what's the best way to handle billing for this when I go live? Would it make sense for each of my customers to create their own VAPI accounts? Or can I setup some kind of agency account? Thanks!

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@james_apex You can add extra concurrency lines for $10/month

@Adrian Thanks for pointing that out. So if we do release this to our customers, given each account gets 10 concurrent lines, it would make more sense to set up a new account for each customer. Otherwise I'll have to charge each customer $100 per month just for the lines without any call costs. Do you know how other agency style businesses handle this?

Only issue is if you make too many accounts under one IP Vapi might require you to verify your identity with an ID, and you can only use 1 ID on Vapi period

Hey, could you share your VAPI email address? Our team needs it to look into this and get back to you with an update.