Restricted account
# support
t
Hi team, I need raw JSON / Expert Mode enabled on my account so I can configure the answerDelayMs setting under the "phone" block. My assistants are currently locked in form mode and I can't edit JSON or import configs. Please unlock full configuration access for my account / organization. Thank you!
c
Hi there, Thank you for your message. Our team is currently out of the office. We operate Monday through Friday, from 9:00 AM to 8:00 PM Pacific Standard Time (PST). We’ll get back to you as soon as possible during our normal business hours. If your message is urgent, please mark it accordingly or include “URGENT” in the subject line, and we’ll do our best to respond promptly. Warm regards, Vapi Customer Support Team