Hi VAPI TEAM, It's been almost 3 weeks since we encounter this issue and we still haven't receive any response from your team. We are losing leads and revenue because of this issue. Can you please fix it and give us an ETA when will this be resolved. We don't have any ongoing calls, we also cannot test the assistant due to this issue. We even upgraded our concurrency limit in the Billing & Add Ons https://cdn.discordapp.com/attachments/1427399362065207388/1427399362383712358/image.png?ex=68eeb8bf&is=68ed673f&hm=46bc3e0e200c1674a92f11b0be23b21d0d8474f89783240a25313b46f5386d85&

Action Step: Please contact Vapi support directly and provide your Organization ID along with a detailed description of the "Over Concurrency Limit" error, including that you have already upgraded your concurrency in Billing & Add Ons but still cannot make calls. This will help the support team investigate backend issues or stuck sessions that may not be visible in your dashboard. Tip: You can find your Organization ID in your dashboard under Settings → Organization Settings. Sources: - [Vapi Issue Reporting Guide](https://docs.vapi.ai/issue-reporting) - [Vapi Concurrency Limits](https://docs.vapi.ai/changelog/2024/11/11)

We have sent multiple emails about this issue and still haven't heard back from VAPI Team

Please provide your org id so we can reset the counter on your account