Hello, I need help. On my Vapi platform, it says I’ve reached the concurrent calls limit. This has been happening since yesterday, but the problem is that there are no active calls, and yet the issue persists. https://cdn.discordapp.com/attachments/1428700422658461707/1428700498235756564/image.png?ex=69413d06&is=693feb86&hm=d2b2a105eeab53c3340b43f343de4936588ce85d6578016214fa32b1e53a0519&

same problem occured today for me

Were you able to resolve this same issue?

unfortunately no, i think it is a bug on vapis side, hope it get fixed soon

Same problem

@Vapi The issue still persists, and even when I don’t have any active calls, the problem continues. My operations are completely halted—please help me!

This appears to be a platform-level issue affecting multiple users. Please escalate this to Vapi support by submitting a ticket with your account details and a screenshot of the error. Actionable step: - Go to the [Vapi Dashboard](https://dashboard.vapi.ai/settings/billing), confirm your concurrency limit and call logs, then contact support with this information and your error screenshot. This will help the Vapi team investigate and resolve the issue as quickly as possible. (Reference: internal documentation and [Vapi Docs](https://docs.google.com/document/d/1X1UzOVUrma47typ4RnohwConQu9gH26iYz9wpZvDXO0/edit?usp=drivesdk)) Source: - [Internal Troubleshooting & Concurrency Guide](https://docs.google.com/document/d/1X1UzOVUrma47typ4RnohwConQu9gH26iYz9wpZvDXO0/edit?usp=drivesdk)

@User , Here’s your translation into English: --- Here are some screenshots from my call logs and the error as well. My phone numbers: +55 (11) 5039 5886 +55 (31) 2342 5092 +55 (17) 3612 1436 +55 (17) 3042 3542 +55 (11) 5170 0007 +55 (83) 3142 2162 +55 (48) 3229 1550 +55 (48) 3954 8000 +55 (31) 98787 6444 My organization’s email: acessos.focoup@gmail.com https://cdn.discordapp.com/attachments/1428700422658461707/1429886181457395903/image.png?ex=68f7c4c7&is=68f67347&hm=da7ce0632582726afdf7479a503ad48c00440ebf21c83ee4d833c7f864bf0b87& https://cdn.discordapp.com/attachments/1428700422658461707/1429886181927026909/image.png?ex=68f7c4c7&is=68f67347&hm=0f91e9b1fe92fbd8f331b854f04b8d118864d38c5e6a7e4c1cea26f07449373c&

Thank you for providing detailed information and screenshots. To help us escalate your case efficiently, could you please confirm if you have already submitted a support ticket via the [Vapi Dashboard](https://dashboard.vapi.ai/settings/billing) with your account details and error screenshots? This step is essential for the Vapi team to investigate and resolve platform-level concurrency issues. If you have already done this, please let us know your ticket number or any response you have received so far. Source: - [Internal Troubleshooting & Concurrency Guide](https://docs.google.com/document/d/1X1UzOVUrma47typ4RnohwConQu9gH26iYz9wpZvDXO0/edit?usp=drivesdk)

Please provide your org id and we will fix it on our end

ID Organizarion: 61d09b13-129f-4353-9eb3-0e7ee89eb6b8

Thank you for providing your organization ID and all relevant details. To help us follow up and escalate your case, could you please confirm if you have already submitted a support ticket via the Vapi Dashboard? If so, what is your ticket number or have you received any response from support yet? Source: - [Internal Troubleshooting & Concurrency Guide](https://docs.google.com/document/d/1X1UzOVUrma47typ4RnohwConQu9gH26iYz9wpZvDXO0/edit?usp=drivesdk)

ID Organization: 61d09b13-129f-4353-9eb3-0e7ee89eb6b8

concurrency has been reset for your org

I'm having the exact same issue, no active calls, getting even when testing the agent. Organisation id: 58ca3d2e-e725-47d3-bca6-f2957140fdc7 Getting this with no calls active and using the "talk to assistant" option, not even a real call. Same error being returned when using the API

Hi VAPI Support, I'm getting "Over Concurrency Limit" error but have NO active calls running. Org ID: 9818f7f9-1e93-4e24-a517-74c659332e56 Error: remainingConcurrentCalls: -1 Please clear the stuck concurrency state so I can resume operations. Thank you!

Your concurrency limit has been reset. Please let us know if you run into this error again

is the issue sorted? @radium — I am facing this issue since quite few months for now