Bot needs to consider the time to follow correct flow (Business hours VS After hours) I already added these dynamic values to my bot and added business hours checking to the prompt. However, it's still not aware of the time no matter what I do. - Current date: {{ "now" | date: "%B %d, %Y", "Australia/Brisbane"}} - Current time: {{ "now" | date: "%I:%M %p", "Australia/Brisbane"}} - Day of week: {{ "now" | date: "%A", "Australia/Brisbane"}} - Timestamp: {{ "now" | date: "%s" | times: 1000 }} I don't want to use a custom tool just to check the time, as it causes more latency. What am I doing wrong?

Try placing your dynamic time variables directly in your system prompt and give the AI explicit routing instructions. For example:

You are a customer service assistant.
Current time: {{ "now" | date: "%I:%M %p", "Australia/Brisbane"}}
Day: {{ "now" | date: "%A", "Australia/Brisbane"}}
IMPORTANT: If it's Mon-Fri 9AM-5PM, route to live agent. Otherwise, offer after-hours options.

This ensures the AI "sees" the current time and knows how to act on it, without needing a custom tool. (Reference: information found in the Variables documentation) Source: - [Variables documentation](https://docs.vapi.ai/assistants/dynamic-variables)

Hi have the same issue even after using your variable the ai chat bot gets the time wrong

Hi Yssa Mae Amper, If you need assistance with setting up or using the Vapi AI chat or voice capabilities, you can check out the relevant documentation links for a detailed guide: - For building a customer service chatbot using Vapi, refer to the [Chat quickstart guide](https://docs.vapi.ai/chat/quickstart). - To handle voice interaction setup with OpenAI's realtime models, explore the [OpenAI Realtime guide](https://docs.vapi.ai/openai-realtime). If you have more specific queries or issues, feel free to share, and I would be happy to help.