Refund for a Client
# support
s
Hey! I have a tough free trial client who tried the voice AI for 2 days and then left us. But since autorecharge was enabled, her card was charged 100 USD right before she churned. Now there's 95 USD balance that she'll never use again. And she's going crazy over it. Is it possible to deposit this money back into her card?
v
Yes, it is possible to refund the unused balance to the client's card. According to the documentation, you should: 1. Locate the user's email address. 2. Go to Stripe and issue the refund directly. Before proceeding, can you confirm that you have access to the client's email and your Stripe dashboard to process the refund? [Reference: Vapi Documentation](https://docs.google.com/document/d/1X1UzOVUrma47typ4RnohwConQu9gH26iYz9wpZvDXO0/edit?usp=drivesdk) Source: - [Vapi Documentation](https://docs.google.com/document/d/1X1UzOVUrma47typ4RnohwConQu9gH26iYz9wpZvDXO0/edit?usp=drivesdk)
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