Agent unable to complete call forwarding... when added in the vapi dashbaord or by giving transfercalltool to model through sdk . please help me regarding this issue. #callforwarding #transfercall

Thank you for reaching out! To help you further, could you please share the exact error message or behavior you see when the call forwarding fails (for example, does it show an error in the dashboard, or does the call drop/disconnect)? This will help me pinpoint the issue and provide a more accurate solution. Sources: - [Vapi documentation: call forwarding](https://docs.vapi.ai/call-forwarding) - [Debug call forwarding drops](https://docs.vapi.ai/phone-calling/transfer-calls/debug-forwarding-drops)

Hi Jennifer, If you're encountering an issue where call forwarding drops immediately after initiation, you can troubleshoot by following these steps: 1. **Verify Call Forwarding**: - Check if the call was successfully forwarded by examining the

endedReason

. Use the Vapi API to fetch the call details:

bash
     curl -X GET "https://api.vapi.ai/call/{call_id}" \
     -H "Authorization: Bearer YOUR_API_KEY" \
     -H "Content-Type: application/json"

- Look for

"assistant-forwarded-call"

in the

endedReason

. If different, verify the assistant configuration. 2. **Assistant Configuration**: - Ensure the assistant's configuration does not include

"phone-call-control"

under

serverMessages

, which interferes with Vapi's handling:

json
     { "assistant": { "serverMessages": ["status-update"] } }

3. **Provider Logs**: - If the

endedReason

is

"assistant-forwarded-call"

but the call still drops, check your telephony provider's logs (e.g., Twilio) using the

phoneCallProviderId

to analyze for errors. 4. **Destination Check**: Verify the destination number: - Ensure it's formatted correctly with the country code. - Confirm there's no call blocking on the destination end. For detailed steps, you can refer to the [Vapi guide on troubleshooting call forwarding drops](https://docs.vapi.ai/phone-calling/transfer-calls/debug-forwarding-drops). Please follow these instructions to analyze and resolve the issue.