URGENT: Vapi's Minimax account out of credits? Ser...
# support
m
All the Minimax voices are throwing this error. This same error happens across multiple Vapi Organizations Minimax API error: insufficient balance (code: 1008)
c
Hi there, Thank you for your message. Our team is currently out of the office. We operate Monday through Friday, from 9:00 AM to 8:00 PM Pacific Standard Time (PST). We’ll get back to you as soon as possible during our normal business hours. If your message is urgent, please mark it accordingly or include “URGENT” in the subject line, and we’ll do our best to respond promptly. Warm regards, Vapi Customer Support Team
v
Thanks for sharing the error details. To help you further, could you confirm if you've already tried adding credits to your Vapi account or the Minimax integration via the [billing page](https://dashboard.vapi.ai/org/billing/credits), and if so, did the error persist after the top-up? Sources: - [Vapi Changelog October 30, 2024](https://docs.vapi.ai/changelog/2024/10/30) - [Vapi Changelog November 30, 2024](https://docs.vapi.ai/changelog/2024/11/30)
c
I can confirm the same issue. I had to switch to 11labs temporarily to restore service, which isn’t ideal because it has quality issues
I’m not sure if setting it as only a fallback would also help , since the vapi logs on my side don’t mention any errors
The vapi team really need more monitoring for this ! Status page is completely green despite this outage !
b
@User Hi Vapi team, the Minimax Voice models still cannot work. Please fix the problem ASAP. Thanks.
s
same issue
c
Could you please provide a call id? We were unable to reproduce on our end
c
019a1fd5-384a-744a-8555-4470fa036b11
s
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