when i am using above 1. GoHighLevel + Vapi + Twillio-> call always returns busy 2. GoHighLevel + Vapi + vapi number -> call connects fine 3. Vapi + twillio -> call connects fine i am calling same number. i am unable to figure out whats wrong. can someone please help

Hi, I’ve worked with setups combining GoHighLevel, VAPI, and Twilio before. I can help troubleshoot why your calls always return busy when using GHL + VAPI + Twilio. Could you clarify if the Twilio number is fully verified and if GHL is configured to use it as the caller ID? @SaiTama

Hi SaiTama, To handle a scenario where a user is put on hold while connecting to a specialist using Vapi and Twilio, you can follow these steps: 1. **Receive Inbound Call**: Twilio posts data to your

/inbound_call

. Store the call reference and possibly invoke Vapi for initial AI instructions. 2. **Prompt User via Vapi**: Decide if the user wants a specialist. If yes, trigger the

/connect

endpoint. 3. **Create/Join Conference**: Update the inbound call to join a conference, placing the user on hold. 4. **Dial Specialist**: Create a second call leg to the specialist's phone and use

statusCallback

to handle no-answer or voicemail. 5. **Handle Unanswered Call**: If Twilio determines a no-answer, use a callback to play a message or send the user back to the AI for scheduling. 6. **Merge Call If Answered**: If the specialist answers, merge calls and join the user and specialist in a conference. For detailed information, check the [Call Handling with Vapi and Twilio](https://docs.vapi.ai/calls/call-handling-with-vapi-and-twilio) guide. This includes sample code for setting up and managing these calls. Let me know if you need help with specific steps or have any further questions.

hey, thanks for the reply. that was the issue i think. i applied for twilio number verification. meanwhile bought different number, whoch ios working fine. so i guess its issue with reputation only.

Awesome, glad it’s working with the new number! Yeah, it sounds like it was just a Twilio reputation issue. Once your verified number gets approved, calls should go through smoothly. Just make sure to warm it up a bit to keep things stable.

will do. thanks

Glad you were able to get this resolved. If anything else comes up or you need further assistance, we’re here to help.