Hi! I'm testing outbound calls via Postman, but every attempt to call my own number returns a Busy status (0 sec duration). I can successfully call other numbers, so it seems to only fail when calling mine. Any ideas on what could be causing this?

This "Busy" status is expected when calling your own number—most telephony providers block self-calls to prevent call loops. To test outbound calls, try using a different phone number (such as a colleague's or a provider test number) instead of your own. Example:

json
{
  "customer": { "number": "+1234567890" } // Use a different number here
}

This should allow your outbound call tests to complete successfully. For more details, see the [call ended reasons documentation](https://docs.vapi.ai/calls/call-ended-reason). Source: - [Call ended reasons documentation](https://docs.vapi.ai/calls/call-ended-reason)

@User She is not callng from her number to her number. She is using a verified CallerID from Twilio that has been imported to VAPI to call her own number and every time she calls it, the call doesn't connect and Twilio logs show a busy status cc: @Claudia Domingo

Thank you for clarifying the scenario. To help pinpoint the issue, could you confirm if you are able to successfully call your own number directly from the Twilio Console (not via Vapi), using the same CallerID? This will help determine if the "Busy" status is due to a Twilio or Vapi configuration. Source: - [Call ended reasons documentation](https://docs.vapi.ai/calls/call-ended-reason)