inbound calls is locked and cant enable/ save outbound calls. Please enable two way calling again. Even if a new number is created, the inbound calls setting wont change to allow outbound calls. ID 1b530d0f-eb1a-44b8-b794-bffdb398870f

Hi DinahBTrading🇺🇲, To help you troubleshoot outbound calling issues, could you please provide some details about the problem you're experiencing? For example, are your outbound calls not connecting, dropping, or is there an error message displayed? In the meantime, here are a few steps to get started: 1. **Ensure Prerequisites are Met**: Verify that you have an active Vapi account, a configured assistant, and a phone number that supports outbound calling as outlined [here](https://docs.vapi.ai/calls/outbound-calling). 2. **Check API Call Structure**: Ensure your API call for outbound calling is structured correctly, including

assistantId

,

phoneNumberId

, and

customer

details. 3. **Verify Configuration**: Make sure there's no misconfiguration such as an invalid

assistantId

or a phone number without proper setup. You might want to cross-reference your setup with the guide on [Outbound Calling](https://docs.vapi.ai/calls/outbound-calling). 4. **Review Call Logs**: Look for any error messages or

endedReason

codes in your call logs. This can help pinpoint the issue. You can check the different reasons [here](https://docs.vapi.ai/calls/call-ended-reason). This should help narrow down the cause of the issue. Let me know if you need further assistance.

Thank you for the response. The problem starts from the inbound outbound settings page. I am using a free vapi number and have an assistant assigned to that number. When I try to add the number to the outbound settings and assistant it will not save. In fact the inbound settings is locked. The inbound settings has the number and assistant assigned but I can't even change that either. On the upper right side where the save button is located is not working. Last week my outbound was working just fine. Please help as I emailed support a few days ago. 🙏 I gave my number ID above in my first message. https://cdn.discordapp.com/attachments/1432738979064709162/1432853540321103992/Screenshot_20251028-180221.Chrome2.png?ex=69029059&is=69013ed9&hm=8cc87b5336066fca0ad0da5897704c0f7a902bef31dfbb2e4d0b804e3ad8fb78&

Hi Dinah, Thanks for the details. The Outbound Calls section in the dashboard is designed only for performing manual outbound calls. It doesn’t save settings or assignments — this is expected behavior. If you want to initiate an outbound call, just fill in the required fields (assistant, phone number, and the customer’s number) each time you want to make a call, and the system will place the call right away. For persistent outbound calling setups (e.g. using assistants tied to numbers), those are configured through the API or inbound number settings, not through the manual outbound section. You can also review our guide on outbound calling here for more details: 👉