Login issue
# support
s
Hey Vapi AI Team, I am facing a super annoying issue while logging in in my vapi account. So I have an email and password of an vapi account. Whenever I try to log in, the sign in button doesn't work and even the SSO sign in button doesn't work. That account is important to me as it has all the credits loaded. It is a paid account. I hope you can help me out with this problem. Here is the account email: Email: aitum.aai@gmail.com Thanks, Saurav (Founder of Greybridge AI)
v
Thank you for sharing the details, Saurav. To help us diagnose the login issue, could you please let us know which browser and operating system you are using, and if you see any error messages or console errors when you click the sign-in or SSO buttons? Sources: - [How to Report Issues Effectively](https://docs.vapi.ai/issue-reporting) - [Vapi Documentation Account Management](https://docs.google.com/document/d/1X1UzOVUrma47typ4RnohwConQu9gH26iYz9wpZvDXO0/edit?usp=drivesdk)
c
Hi Saurav, Thanks for the details. We currently don’t see any existing user associated with that email address. However, we’ve just sent an invite email to [aitum.aai@gmail.com](aitum.aai@gmail.com) so you can join or recreate access to the account. Please check your inbox (and spam/junk folder just in case), and let us know once you’re in or if you run into any issues.
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