Error in Importing the Phone Number
# support
m
Been getting this error when trying to import a twilio phone number into VAPI. Checked all of my organizations in VAPI and couldn't find any where this number is imported. How can I solve this ? Any way I can see which org exactly is using this number in VAPI or maybe reset every VAPI connection from this twilio number ? https://cdn.discordapp.com/attachments/1435768058634571836/1435768058886099056/image.png?ex=690d2ab4&is=690bd934&hm=320399cbafcd6b224fe0e53313ca5b303306717187fe6930b4d8f1f1f191b1bc&
c
Hi, This number was still associated with another organization that originally added it over a year ago. We’ve cleared the number on our end, and it should now be available for you to import into your account without any issues. Please try the import again and let me know if you run into anything else.
n
@Vapi Incident @Vapi @VAPI Tech i am also facing same issue
althoug i had removed number from all sides, but getting error
v
Thank you for sharing the details. To help troubleshoot further, could you confirm if you have access to the Vapi API and, if so, have you tried listing all phone numbers across your organizations using the
/phone-number
or
/v2/phone-number
endpoint to check if the number still appears anywhere? This can help identify if the number is still associated with any org in your account. Sources: - [List Phone Numbers API Reference](https://docs.vapi.ai/api-reference/phone-numbers/list?explorer=true) - [Import Twilio Number Documentation](https://docs.vapi.ai/phone-numbers/import-twilio)
n
I had tested now via api https://api.vapi.ai/v2/phone-number but still number is not listed in the response. @User @User
@Vapi @urgent can you please check it
@Vapi @urgent, please check it now.
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