hello - my concurrency limit is stuck. i know that i only have 1 call going out- no others are active. can you clear this for me so i can get started on calls again

You’ll need to contact Vapi support to clear your stuck concurrency counter. Send an email to support@vapi.ai or post in the #support channel on [Discord](https://discord.com/invite/pUFNcf2WmH) with your organization ID, a timestamp, and a brief description of the issue. Example message:

Subject: Concurrency Counter Stuck
Org ID: [your_org_id]
Issue: Concurrency stuck at max, only 1 call active. Please reset.

This is the fastest way to get your concurrency limit reset so you can resume calls. Sources: - [Call queue management with Twilio](https://docs.vapi.ai/calls/call-queue-management) - [Vapi Support](https://docs.vapi.ai/support)