Twilio voice quality issues
# support
m
We are experiencing issues with the Twilio vocie quality. We are currently using a setup, where we accept the twilio call using a webhook on our backend, then create a call in vapi using the
phoneCallProviderBypassEnabled
flag and returning the twiml generated by vapi back to twilio (https://docs.vapi.ai/calls/call-handling-with-vapi-and-twilio#solution). Any help would be really appreciated ❤️ Call-ID:
019a68bf-86f0-7220-9074-d1d63554510d
https://cdn.discordapp.com/attachments/1437069606153093120/1437069606702288926/test_call_customer_only.wav?ex=6942ae5d&is=69415cdd&hm=1342cf18e7af44469cf10378074f16e629b591ffbe45aaabf86ebe609f1e0d9b& https://cdn.discordapp.com/attachments/1437069606153093120/1437069607075844166/test_call.wav?ex=6942ae5d&is=69415cdd&hm=3e08af21c55488923a4416752609a36e5b41a1f79ee1dc7728e553f698c9bdd9&
c
Hi there, Thank you for your message. Our team is currently out of the office. We operate Monday through Friday, from 9:00 AM to 8:00 PM Pacific Standard Time (PST). We’ll get back to you as soon as possible during our normal business hours. If your message is urgent, please mark it accordingly or include “URGENT” in the subject line, and we’ll do our best to respond promptly. Warm regards, Vapi Customer Support Team