2.5 million calls a week, wanting to use VAPI, ple...
# support
m
I am doing 2.5 million calls a week and want to use vapi today, please DM me.
c
Hi there, Thank you for your message. Our team is currently out of the office. We operate Monday through Friday, from 9:00 AM to 8:00 PM Pacific Standard Time (PST). We’ll get back to you as soon as possible during our normal business hours. If your message is urgent, please mark it accordingly or include “URGENT” in the subject line, and we’ll do our best to respond promptly. Warm regards, Vapi Customer Support Team
m
URGENT
v
Thank you for your interest in Vapi and sharing your high call volume needs! To help you get started quickly and ensure the platform fits your requirements, could you please specify whether you need inbound, outbound, or both types of calls—and if you have any specific integration or compliance needs (e.g., HIPAA, GDPR)? Sources: - [Vapi FAQ](https://docs.vapi.ai/faq) - [Vapi Introduction](https://docs.vapi.ai/)
m
Need Hippa and both in bound + outbound. mainly outbound calls (99-100 percent are)
@User @User If someone could please help
c
Hi Must read pls, To get started with configuring phone numbers using Vapi, please consider the following steps: 1. Set up a Phone Number for US National Use: - Use the Vapi dashboard or API endpoint to create a free US number. This can be done through the
/phone-numbers
API. 2. Import an International or Custom Number: - If you need to use an international or specific custom number, import your own via the dashboard or using the [import endpoint](/api-reference/phone-numbers/import-twilio-number). This requires Twilio credentials. 3. Place Outbound Calls: - Use the
/call
API to initiate outbound calls. Specify a temporary assistant in the
assistant
field if the system message varies per call, or use
assistantId
to reuse an assistant. 4. Handle Inbound Calls: - For inbound calls, associate an
assistantId
with your number. If the assistant should vary, leave
assistantId
blank for Vapi to dynamically retrieve it based on the calling number. For more details on these processes, see [Phone Calling Documentation](https://docs.vapi.ai/phone-calling). If you have questions about international set-ups, such as using a number in India, refer to the steps for importing numbers with Twilio integration.
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