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hello any of the calls we receive the assistants w...
# support
a
is open ai down ? all assistants are doing the same will not respond to customer after first message is spoken #1211483291191083018
v
Suggestion: Double-check that your Phone Number ID and Assistant ID are correctly set in your Vapi tool configuration. If these fields are missing or incorrect, the assistant may only say the first message and not respond further. Example check:
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Phone Number ID: [should not be empty]
Assistant ID: [should not be empty]
If both are set and the issue persists, please provide a call ID and timestamp for further troubleshooting. Source: Discord support thread on similar issues.
d
@User I have this issue as well in two of my organizations. It has been for two hours. Testing with dashboard and testing the assistant leads to same thing.
a
phone number are correct this is over 5 assistants has to be something in vapi
we havnt made any changes to vapi it started today in all assistants
r
besides Elevenlabs, what other source is there for voices. there are great demos out there but i can't find similar voices to those demos.
f
I have the same issue as well whole day like this, I changed all types of settings nothing works than I relize all the agents are like that
a
so no solution to this??
any luck?
any luck?
Hi VAPI Team, We have not been able to use the service for the past several days, and this is becoming completely unacceptable. We currently have over 10 assistants, and all of them are experiencing the same critical issues: Assistants stop talking after the customer starts the conversation Calls fail with “Application error has occurred” No response or updates in the official support chat Zero communication while our system stays down This level of downtime and lack of support is extremely unprofessional. Our business depends on these assistants, and this outage is directly impacting operations and customer experience. We need immediate assistance and a clear update on what is happening, along with an ETA for a full resolution. Please address this as soon as possible. organization id 737c683c-74fb-4da1-bb5d-21f646925d66 Thank you, Adrian @Vapi Support Bot @Support.Voice-Agent @Vapi @User
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To escalate this outage and get targeted support, please report your issue using the following format:
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Call ID: [copy from dashboard]
Timestamp: [when the issue occurred]
Issue: Assistants stop responding after first message / "Application error has occurred"
Expected: Assistants should continue the conversation
Organization ID: 737c683c-74fb-4da1-bb5d-21f646925d66
Submit this information via the Vapi dashboard or support channel as described in the [issue-reporting guide](https://docs.vapi.ai/issue-reporting). This will help the support team investigate and resolve your issue faster. Source: - [Vapi Issue Reporting Guide](https://docs.vapi.ai/issue-reporting)
b
following this because we have the same problem. trying to get some indication of what the issue was and how to prevent going forward
c
Please provide some call ids so we can review the logs
b
019a92f9-54d0-7bb4-8e00-42a13f15f57f
c
Thanks for reporting this. We checked the call logs and the issue wasn’t with your assistant logic or the LLM — the model actually generated a correct reply. The problem occurred in the ElevenLabs text-to-speech engine. Specifically, the ElevenLabs WebSocket pool returned an invalid connection, which triggered this error:
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🟡 ElevenLabs (Websocket #undefined) State "undefined". Punting 79...
🟡 ElevenLabs (Websocket #undefined) State "undefined". Punting 85...
🟡 ElevenLabs (Websocket #undefined" But Received End Token. Dropping 126...
Because the TTS connection was in an undefined state, all audio tokens were dropped. That’s why the assistant spoke the first message but stayed silent afterward. Please try to run a test call now and see if you are still encountering this error.
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