Double Booking
# support
c
Hello, I'm having trouble with double booking using the google calendar integration. I had a promp that made the AI check for double booking and avoid it. It used to work well back in september/october but now it stopped working, same set up, same promp. I made sure the right calendar is selected, the right time frame too. It seems like something changed on Vapi or Google's end and now the tool doesnt work properly. Any current fix for that? Thank you https://cdn.discordapp.com/attachments/1438617982044737659/1438617983068012735/rn_image_picker_lib_temp_0c3e5809-c2dc-4430-8108-9022161e855a.jpg?ex=691788e7&is=69163767&hm=8b20090322612069163c28803d35a0a60d565726ff61999d1f5c9d2bc75d1245&
f
I can help! 😊 This usually happens when Google’s API permissions or Vapi’s calendar parsing changed in a recent update, which can break the double-booking checks even if your setup stayed the same. Can you tell me if the events the AI should detect are busy or free type in Google Calendar? Sometimes the tool skips events marked as ā€œfree.ā€
c
Hi! Thanks for the help! The status is set as busy in the event parameter on Google. Would deconnecting and connecting again Google in the dashboard solve the problem? If so, it will help for now but might now work long term.
f
Yes, disconnecting and reconnecting Google in the dashboard might temporarily fix it, but as you mentioned, it’s not guaranteed long-term because the underlying issue seems to be a change on Vapi or Google’s end. I’d be happy to take a closer look and fix this properly for you so it works reliably. If you’d like, we can discuss next steps and I can handle the full setup for you. @User
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