all agents are suddenly getting this error. it was good, and working fine before then suddenly all of my outbound calls got this. https://cdn.discordapp.com/attachments/1439252053640876112/1439252054332805212/Screenshot_2025-11-15_084913.png?ex=6919d76d&is=691885ed&hm=ac349f223519d246d7239c51a3118d7585e1f11a597c8bed91c52b5ebe93fa9a&

Hi there, Thank you for your message. Our team is currently out of the office. We operate Monday through Friday, from 9:00 AM to 8:00 PM Pacific Standard Time (PST). We’ll get back to you as soon as possible during our normal business hours. If your message is urgent, please mark it accordingly or include “URGENT” in the subject line, and we’ll do our best to respond promptly. Warm regards, Vapi Customer Support Team

The error

call.start.error-get-transport

means there was an issue retrieving transport information during call start. To address this, review your outbound call transport configuration for recent changes or provider issues. Example: Double-check your Twilio or SIP settings and ensure all credentials and endpoints are correct. If the problem persists, contact your provider or support with your call logs for further investigation (according to the [Vapi documentation](https://docs.vapi.ai/calls/call-ended-reason)). Source: - [Call Ended Reason Codes Vapi Documentation](https://docs.vapi.ai/calls/call-ended-reason)

Hi, could you please provide a call id where you experienced this issue? We would like to review the logs to identify the cause.