I accidentally made one of my developers an Admin who no longer works with us. And when I tried to demote him, I ended up demoting myself. Now I can't access the admin portal. I have no idea how I can fix it. My credit card has been added to this account. I need help to return the access as soon as possible. Someone, please help me

Thank you for sharing the details. To help you recover your admin access, could you please confirm if there are any other users in your organization who still have admin privileges and might be able to restore your access? Source: - [How to Report Issues Effectively](https://docs.vapi.ai/issue-reporting)

No, the person I just gave the admin access, was a very old developer. I don't even have the contact information at this point. I just wanted to remove the access of the old developers. But accidentally demoted myself.

* Contact Official Technical Support Immediately. * Submit an URGENT Ticket: * State clearly: "Accidental self-demotion led to loss of all Admin access." * Provide your Account ID/Username and the system/platform name (e.g., WordPress, custom application, etc.). * Mention the urgency (linked credit card, former employee now has sole admin access). * Support Action: Request that a system administrator or technical support manually elevate your user role back to 'Admin' directly in the database. After Access is Restored: * Remove the Former Developer's account. * Remove the Credit Card from the system immediately. * Create a Backup Admin Account for future safety.

Thank you. I have already created a ticket.

Hi Desloper, can you provide me your Vapi email address and your org_id so our team can help you recover your admin access?

Thanks for reaching out. I contacted the developer, and he returned the access.