Try this:
Go to your Vapi Dashboard and navigate to
Observe > Call Logs. Review the logs for your assistant's recent calls to see if your files are being accessed and if any errors are shown related to the knowledge base. This will help pinpoint why the files aren't being used and clarify the "undefined (reading 'message')" error.
This step is the fastest way to diagnose file usage issues in the Assistant Dashboard.
Source:
- [Vapi Debugging Documentation](
https://docs.vapi.ai/debugging)