LOI 25 Quebec Pharmacy level Compliancy.
# support
t
Building VoicePharma AI for Quebec pharmacies - need to discuss Loi 25 compliance partnership. Loi 25 (Quebec's GDPR) requirements for healthcare: - Canadian data residency for PHI - AI/recording disclosure + consent - Right to human transfer anytime - Healthcare-grade security Key Questions: 1. Can VAPI guarantee Canadian data residency for calls, transcriptions, recordings? 2. Do you offer BAA/healthcare compliance tier? 3. Can I store recordings in Canada or handle them myself? 4. Any Quebec/Canadian healthcare customers to connect with? Market Opportunity: - 1,900+ independent Quebec pharmacies - Legal French service requirement - Zero competitors with fr-CA + Loi 25 compliance Current Setup: Robin (fr-CA-ThierryNeural, Azure transcriber fr-CA) Use case: Rx refills, nurse bookings, pharmacist consultations Looking to partner with VAPI to break into Quebec healthcare. Happy to connect with compliance/enterprise team. Talha | talha@theaiclubhouse.com
c
Our [Enterprise plan](https://vapi.ai/pricing) includes unlimited concurrency, higher rate limits, and features like hands-on support, a shared Slack channel, HIPAA BAA and SOC 2 certifications, Single Sign-On (SSO) support (Okta, Azure AD, SAML, OIDC), and Role-Based Access Control (RBAC). If this sounds like it could meet your needs, please contact our sales team via this link: . Once submitted, our sales team will reach out after reviewing your requirements!
t
yes, but i need to talk about the specific canadaeast requirements.
v
To store your call recordings in Canada for compliance, configure Vapi to use your own AWS S3 bucket in a Canadian region. Example configuration:
Copy code
json
{
  "cloudProvider": "aws",
  "bucket": "your-canadian-bucket",
  "region": "ca-central-1"
}
This ensures recordings are stored in your controlled Canadian infrastructure. For more details, see the provider keys and cloud storage documentation in the Vapi docs. Source: - [Provider Keys](https://docs.vapi.ai/customization/provider-keys)
t
instead of aws, can i use azure? and also would the data be processed within your USA servers. or process and be stored within canada east?
c
Sure, you can configure an azure blob storage for recordings, but without HIPAA add-on there will still be some data left on our server. All call data is processed in the US for now until we acquire an EU instance.
t
and with hipaa add on?
v
Our Sales form has been updated - please use this NEW link: https://vapi.ai/sales
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