I'm not sure how this happens but when I enter my twilio phone number into vappy says it's being used by another organization

This usually happens when the Twilio number was previously connected to a different Vapi organization or imported under another account, so Vapi flags it as already in use. First, confirm that the number is fully released and not linked to any old workspaces or teammates’ accounts. If you recently moved the number between Twilio sub-accounts, give it a few minutes for the change to sync. If it still shows as “used by another organization,” share the phone number and your workspace ID with Vapi support so they can check the backend records and manually unassign it from the old organization.

Hi moonbags, To help you with using phone numbers on the Vapi platform, here are a few steps you might find useful: 1. **Creating Free US Numbers**: Go to the “Phone Numbers” tab in the Vapi dashboard and select “Create a Phone Number”. Enter a US area code, and Vapi will assign a random phone number [Learn more](https://docs.vapi.ai/free-telephony). 2. **Importing Numbers**: If you need an international or specific number, you can import one from Twilio or Telnyx. For Twilio, go to "Phone Numbers" in Vapi, click "Import", and enter your Twilio credentials and number [Guide for Twilio](https://docs.vapi.ai/phone-numbers/import-twilio). For Telnyx, ensure Vapi is added as a connection under Telnyx's "Connections and Applications" tab [Guide for Telnyx](https://docs.vapi.ai/telnyx). 3. **Using Imported Numbers**: After importing, configure your assistants for outbound or inbound calls by specifying an

assistantId

for call handling [Outbound Calling Setup](https://docs.vapi.ai/calls/outbound-calling). Please ensure the number you want to import is not already in use by another organization on Vapi, as this could prevent successful importation. If you encounter issues such as 'number already in use', you may need to either confirm its release by the current organization or choose a different number.