Hi there,
Thanks for sharing these details!
If your PBX provider is asking whether we need to allowlist the IP 185.86.153.52 on our side: there’s no need. Vapi does not restrict inbound SIP traffic by IP, so you don’t have to worry about requesting an allowlist entry. Any properly configured SIP trunk can reach us without additional IP approvals.
If you’re running into connection issues despite that, feel free to share:
- The SIP trunk domain you’re using
- Any recent call attempt IDs
- A SIP packet capture or error log from your PBX
— and we’ll help you trace the routing end-to-end.
Happy to assist further!