dashboard assistant page not loading - PFA
# support
d
We have configured voice assistants and the dashboard seems to have a bug which makes the assistant configuration page not load. Vapi Organization Account - admin@brainymed.com assistant url with id - https://dashboard.vapi.ai/assistants/cad97469-143d-47c7-a68e-bcfb1e85f868 PFA screenshot of the issue. Your support on this matter is highly appreciated. Thank you, https://cdn.discordapp.com/attachments/1445056688414789684/1445056689257709638/Screenshot_2025-12-01_at_8.35.52_AM.png?ex=694018ea&is=693ec76a&hm=47b21759b8c2cdd4f2e3dee466adcc8a98c3746887bca277035ce230c828a406&
g
It doesn´t even allow you to disable smartendpointing in Start Speaking Plan. The whole UI is broken!
s
For me, I can’t even see the assistants page
t
same, it's been going like this for 8 hours now. any feedback?
s
I did raise a ticket , no response yet.
c
Hi drdoggo, It seems you're experiencing issues accessing the assistant configuration page on the Vapi dashboard, and you're also facing problems with the UI elements. This is a known issue and could be related to several factors. Here are some steps to help resolve or gather more information about the problem: 1. **Clear Browser Cache and Cookies**: This can resolve loading issues that might be caused by outdated or corrupted cache data. 2. **Use Incognito/Private Mode**: This can bypass certain browser settings or extensions that may interfere. 3. **Verify Browser Compatibility**: Ensure you're using a supported browser like Chrome, Firefox, or Safari, and make sure it's up to date. 4. **Try Different Browsers or Devices**: Sometimes the issue could be specific to a particular setup. 5. Check the Vapi Status Page [here](https://status.vapi.ai/) for any ongoing service issues. If the issue persists, please ensure you report it with the following information: - Browser version and OS. - Steps to reproduce the issue, including any relevant actions you were trying when the problem occurred. - Screenshots or screen recordings showing the problem. - Any errors in the browser console (press F12 to access developer tools). For a structured report, you can also refer to [our issue reporting guidelines](https://docs.vapi.ai/issue-reporting). This information will be helpful in diagnosing and resolving the issue effectively.
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