Suggestion:
Double-check that the destination phone number you are calling is in the correct international format (including country code) and is reachable outside of Vapi.
You can quickly test this by calling the number directly from your phone. If the number is busy or unreachable, Vapi will also show "Customer Busy" as the ended reason.
If the number works outside Vapi, please share your call ID and timestamp with support for deeper investigation.
[See more in the Call Ended Reasons documentation.](
https://docs.vapi.ai/calls/call-ended-reason)
Source:
- [Call Ended Reasons documentation](
https://docs.vapi.ai/calls/call-ended-reason)