Transfer call is not working
# support
k
Hi vapi team, when using my agent everything works well until it's time to transfer the call. Agent initiates it but then the call drops
v
Thank you for reporting the issue. To help troubleshoot, could you please specify what type of transfer you are attempting (e.g., phone-to-phone, web-to-phone, or SIP)? This will help determine if your scenario is supported and guide the next steps. Source: - [Debug call forwarding drops](https://docs.vapi.ai/phone-calling/transfer-calls/debug-forwarding-drops)
k
its a phone to phone transfer
c
Hi, could you please provide a call id where you experienced this issue? We would like to review the logs to identify the cause.