Clarification on Campaign Completion
# support
h
@Vapi Support Bot @VAPI Tech I recently uploaded a campaign with over 1,000 customer contacts. However, I noticed that only 128 calls were made before the campaign was marked as completed. Could you please clarify why the system did not attempt calls to all 1,000+ customers? I have the auto-reload feature enabled, so whenever credits are close to zero, additional credits are purchased automatically. Given this setup, I expected the campaign to continue until all contacts were reached. I would appreciate your assistance in understanding: - Why the campaign stopped after 128 calls. - Whether there are any settings or limitations that may have caused this. - How I can ensure future campaigns reach all intended contacts. https://cdn.discordapp.com/attachments/1447234941153841333/1447234942030581771/image.png?ex=6946b412&is=69456292&hm=52cc67af15f12fc844a9bb4b2685104efb99f74c79553c60c1dc3c0494c27547&
c
Hi there, Thank you for your message. Our team is currently out of the office. We operate Monday through Friday, from 9:00 AM to 8:00 PM Pacific Standard Time (PST). We’ll get back to you as soon as possible during our normal business hours. If your message is urgent, please mark it accordingly or include “URGENT” in the subject line, and we’ll do our best to respond promptly. Warm regards, Vapi Customer Support Team
Hi, could you please provide the campaign id so we can review the details in the logs?
h
Here's the campaign ID: 9ec35a00-343a-400e-8e58-f81de67ca92b