Having issues with latency
# support
z
Hi! So, I'm building a software for scheduling calls for agencies, and I've worked pout my workflow for my entire coding operation, up till the point of making proper phone calls, among other functionalities being configured properly. Upon testing the created outbound calls, the latency seems a bit too much for the outbound calls, its very normal for inbound calls, and web calls however. How do I fix that?
c
Hi there, Thank you for your message. Our team is currently out of the office. We operate Monday through Friday, from 9:00 AM to 8:00 PM Pacific Standard Time (PST). We’ll get back to you as soon as possible during our normal business hours. If your message is urgent, please mark it accordingly or include “URGENT” in the subject line, and we’ll do our best to respond promptly. Warm regards, Vapi Customer Support Team
z
URGENT
c
Hi, could you please provide a call id where you experienced this issue? We would like to review the logs to identify the cause.