Hi there! One of my calls failed with the issue all.in-progress.error-providerfault-openai-llm-failed. This is the link to one of the examples https://dashboard.vapi.ai/calls/019af9e7-7c8c-7aa6-9b95-891cf1144814 Is this a bug? https://cdn.discordapp.com/attachments/1447606901721272373/1447606902203613195/Screenshot_2025-12-08_at_8.11.14_AM.png?ex=694ab17c&is=69495ffc&hm=ae8e8414d2e10d9afa7747062b24f771068af9edaf889fdd4b1b8916659ff6d4&

The error

call.in-progress.error-providerfault-openai-llm-failed

means that OpenAI's service returned an error during your call—this is usually a provider-side issue, not a bug in your configuration. To help resolve this, copy your Call ID and contact Vapi support for further investigation. Example:

Call ID: 019af9e7-7c8c-7aa6-9b95-891cf1144814
Issue: call.in-progress.error-providerfault-openai-llm-failed

You can reach support at [support@vapi.ai](support@vapi.ai) or through the [dashboard](https://dashboard.vapi.ai/calls) ([source](https://docs.vapi.ai/calls/call-ended-reason)). Source: - [Call Ended Reason Codes Documentation](https://docs.vapi.ai/calls/call-ended-reason)

Hi, thanks for sharing your details. Our team will look into it and get back to you soon with an update.

Hi were' still having this problem!