I’m currently handling the business-hour logic directly inside the prompt. I list the hours as a block, something like: Open Hours: — Monday: 9am–12pm / 1pm–4pm — Tuesday: 9am–12pm / 1pm–4pm — Wednesday: 9am–12pm / 1pm–4pm — Thursday: 9am–12pm / 1pm–4pm Timezone: America/Los_Angeles And I’m also including the documentation’s suggestion: {{"now" | date: "%A, %B %d, %Y, %I:%M %p", "America/Los_Angeles"}} The issues I’m running into are: * The bot sometimes says the office is closed even though we’re still within open hours, or it tries to transfer a call on a day the office is actually closed. * When reading the hours out loud, it occasionally says things like “9am minus 12pm,” which wasn’t happening before.