Downgraded performance on whisper to the intake sp...
# support
h
Anyone experiencing the same? #conference
v
Quick check: Test your voice agent directly in the Vapi dashboard to isolate if the Whisper performance issue is related to your configuration or the model itself. - Go to your assistant in the dashboard and click “Talk to Assistant” for real-time transcript and tool execution results. This helps eliminate phone network variables and gives immediate feedback for debugging. If issues persist, review call logs for error patterns or consider switching to a more accurate transcriber as a next step. [See Vapi Debugging Guide](https://docs.vapi.ai/debugging) Source: - [Debugging voice agents](https://docs.vapi.ai/debugging)
@Vapi Support Bot
The call merges but both sides hear silence
v
Action Step: Check your call logs in the Vapi dashboard for the specific timestamp (
2025-12-08 22:39:41
) to identify where the connection failed and review any error messages or tool execution results.
- Go to Observe > Call Logs in your [Vapi dashboard](https://dashboard.vapi.ai/). - Search for the call by timestamp or Call ID. - Review the transcript and error details to pinpoint the failure. This will help you quickly isolate whether the timeout is due to a network issue or a misconfiguration. For more, see the [Vapi Debugging Guide](https://docs.vapi.ai/debugging). Source: - [Debugging voice agents](https://docs.vapi.ai/debugging)