Hi, As far as I know, the affiliate commission invoice is usually generated on the 15th of each month, and the payment is sent at the end of that month or the beginning of the next one. However, no invoice was generated for November, and as of now, I still haven’t received the payment. My affiliate email: glassburnwinston9448@gmail.com My PayPal email: conghoangc7g9u@gmail.com Could you please check this for me and provide an update? Thank you!

Please check your pending payout to see if your November payout got pushed onto your December payout. Some affiliate partners have also noticed this.

Yes, that seems correct. It looks like my November payout was combined with the December payout.

Great to hear. If you have any questions, please let us know

Thank you . If I have any questions, I'll get in touch with you.

Hey! We're looking into this for you, will follow-up soon

My remaining total commission is nearly $7,000. The approved commission due for payout this month is nearly $5,000. Please provide me with a response as soon as possible.

Hi Thanh, Thanks for your patience here. We’ve sent this over to our affiliate team to take a closer look. We’ll get back to you as soon as we hear back from them with an update. Best, Kyle

As mentioned in the conversation above, the commission that should have been paid to me in December, which was over $2,000, was not paid and was instead moved to January without my consent. When January came and my total payable commission exceeded $4,000, you suddenly suspended my account. I am extremely frustrated about this situation and request that it be resolved as soon as possible.

Thanh, We understand your frustration regarding the commission payout and account suspension. For payout-related inquiries and account issues like this, please reach out directly to payouts@tolt.com — they will have the most up-to-date information on your account and will be able to assist you with resolving this. Thanks, VAPI Support

Hi Kyle, I understand and I can reach out to payouts@tolt.com if needed. However, I’d like to clarify that I am a partner working directly with VAPI as an affiliate, not a direct partner of Tolt. My main concern is that my commissions were approved, but when the payout date arrived, the payment was not completed, the invoice was removed, and my affiliate account was suspended at the same time the payable amount significantly increased. From my perspective, this issue is directly related to my partnership with VAPI, and I would appreciate VAPI’s assistance in ensuring this is properly reviewed and resolved, rather than being redirected without a clear explanation.

Hey Erika, hopping in here to say that we hear you and appreciate you raising your concern. To give you some context: the suspension and payout hold were initiated by Tolt, the platform that manages our affiliate payouts, as part of a broader review on their end. This was not a decision made by the Vapi team. That said, we recognize this directly impacts your partnership with us, and we want to make sure it's handled properly. We have been looking into this on our side, and we'll follow up with you as soon as we have more clarity.

Thank you for the clarification and for looking into this on your side. I appreciate the transparency. I’d also like to add that my affiliate account was reopened after I raised this issue with you. However, the entire commission amount of nearly $5,000 that was due to be paid in January had its invoice removed and has now been pushed to a scheduled payout in February. I understand this is currently under review, and I look forward to receiving an update and a clear resolution as soon as possible. Thank you for your support.

You can mail to payouts@tolt.com, the reason for the hold funds is mostly due to involvation of PPC based campaings, tolt team will clarity that for you.