Hi Support, This is regarding the cost of calls. I realize the total cost is more than breakdown added up. In Vapi console under call logs, the total cost of my call shows $0.13. However the "total cost" shown under the end of call report which i configured a webhook to extract to googlesheet < 1. message: costBreakdown: Total> shows total cost as $0.1818. There is an additional $0.0518 charged which i can't find the cause, all the call charges are not tallying. I've also checked the $0.13 breakdown and it already consist of the VAPI platform fee, Please advice what's causing the additional cost. you can use this call ID as reference : 019b1076-f5cc-7221-84b3-ff669a5ba6ee https://cdn.discordapp.com/attachments/1448899446547943595/1448899446824898623/Image_12-12-25_at_12.45_PM.png?ex=693cf043&is=693b9ec3&hm=d7f0dea37271d15b8d89312d9c60cbdef43903f87835732b3babedc600f222f9& https://cdn.discordapp.com/attachments/1448899446547943595/1448899447424815104/Image_12-12-25_at_12.47_PM.png?ex=693cf043&is=693b9ec3&hm=29b42f20232a398129786c40321ea0da63ecf7ea1db3e76b3829b231cd38e9e7&

To investigate the cost discrepancy, check if your webhook report includes any

overage

charges by inspecting the

call.costs[type=vapi].subType

field. Recent updates allow you to distinguish between

normal

and

overage

Vapi costs, which may explain the additional $0.0518 shown in your webhook but not in the dashboard.

json
// Example: Check for overage in your webhook payload
{
  "call": {
    "costs": [
      {
        "type": "vapi",
        "subType": "overage", // Look for this field
        "amount": 0.0518
      }
    ]
  }
}

Review your webhook payload for this field to identify any extra charges. For more details, see the [October 9, 2024 changelog](https://docs.vapi.ai/changelog/2024/10/9). Source: - [October 9, 2024 Changelog](https://docs.vapi.ai/changelog/2024/10/9)

Mine is a prepaid credit based-pay as go model, why would there be overage charges. Please advise what will trigger overage charge.

The missing cost is the analysis, which was $0.0482, but somehow not showing in the call logs. We'll bring this up to the team to have them look at it