Hi Team
I am trying to initiate a call transfer using Live Call Control, while the call transfer is working but the warm transfer mode is not playing any summary to the transferred destination.
I tried all the configurations. Please let me know how I can make this happen.
This is very urgent and critical for our solution.
Here is the configuration I did.
type: "transfer",
destination: {
type: "number",
number: assistant.transferNumber,
...(pAssertedIdentityToUse && {
sipHeaders: {
"P-Asserted-Identity": pAssertedIdentityToUse,
},
}),
transferPlan: {
mode: "warm-transfer-say-summary",
sipVerb: "dial",
summaryPlan: {
enabled: true,
messages: [
{
role: "system",
content:
"You are an expert note-taker. You will be given a transcript of a call. Summarize the call in 2-3 sentences. DO NOT return anything except the summary.",
},
{
role: "user",
content: "Here is the transcript : {{transcript}}",
},
],
timeoutSeconds: 5,
useAssistantLlm: true,
},
},
},
content: "Please hold while I transfer your call.",
};
Please help as soon as possible.