Hi Team I am trying to initiate a call transfer u...
# office-hours
c
Hi Team I am trying to initiate a call transfer using Live Call Control, while the call transfer is working but the warm transfer mode is not playing any summary to the transferred destination. I tried all the configurations. Please let me know how I can make this happen. This is very urgent and critical for our solution. Here is the configuration I did. type: "transfer", destination: { type: "number", number: assistant.transferNumber, ...(pAssertedIdentityToUse && { sipHeaders: { "P-Asserted-Identity": pAssertedIdentityToUse, }, }), transferPlan: { mode: "warm-transfer-say-summary", sipVerb: "dial", summaryPlan: { enabled: true, messages: [ { role: "system", content: "You are an expert note-taker. You will be given a transcript of a call. Summarize the call in 2-3 sentences. DO NOT return anything except the summary.", }, { role: "user", content: "Here is the transcript : {{transcript}}", }, ], timeoutSeconds: 5, useAssistantLlm: true, }, }, }, content: "Please hold while I transfer your call.", }; Please help as soon as possible.