Getting a bunch of these: Call ID: 019b2cbb-6f96-744e-9f32-2b2c7549880a Organization ID: b8e24584-0a9a-483b-9954-4c43eb851e02 Call ID: 019b2cbb-6c62-7118-9c7c-16a48ab962c8 Organization ID: b8e24584-0a9a-483b-9954-4c43eb851e02 Call ID: 019b2cbb-9d4d-7ee0-a83e-2a0139662491 Organization ID: f52d09a5-067b-4074-a904-0ce4a15c520c Call ID: 019b2cbb-b0d3-7338-9154-36d13477566c Organization ID: 6342a7b7-75e7-49ba-82a2-a3faa6411867 Call ID: 019b2cbb-a3b5-7118-9c7c-498336b137fc Organization ID: bec6909a-ea1f-4676-b19b-77f20150a218

The error

call.in-progress.error-assistant-did-not-receive-customer-audio

means the assistant did not receive any audio from the customer, often due to missing microphone permissions or audio input issues. To resolve this, ensure that the user has granted microphone access and that their device is sending audio correctly. Example checklist:

- Confirm browser/device microphone permissions are enabled
- Test audio input with another app to verify functionality
- Check for any network/firewall restrictions blocking audio streams

If the issue persists, review your call logs for more details or contact support with the affected Call IDs for further investigation. Source: - [Call ended reasons documentation](https://docs.vapi.ai/calls/call-ended-reason)

It's for voice calls. And we're seeing it at a high volume. Some calls are working, but a lot aren't.

We are getting same error @Vapi what is the fix?

Hi @User any update on this?

@Vapi @Vapi Support Bot any update on this?

Actionable Next Step: Since this error is occurring at high volume for voice calls, please gather a list of affected Call IDs and submit them to Vapi support for investigation. You can do this by emailing support or using the dashboard's issue reporting feature. Example report format:

Call IDs: [list of IDs]
Issue: High volume of `call.in-progress.error-assistant-did-not-receive-customer-audio` on voice calls
Description: Many calls are failing with this error, but some succeed.

This will help the support team analyze backend logs and identify any systemic issues. See: [Call ended reasons documentation](https://docs.vapi.ai/calls/call-ended-reason) Source: - [Call ended reasons documentation](https://docs.vapi.ai/calls/call-ended-reason)

Hi Zack, I am sorry for the delayed response. I reviewed the Call IDs you provided, and the call ended with

call.in-progress.error-assistant-did-not-receive-customer-audio

reason. This happens when Vapi does not receive any audio data from the provider. SInce you used telnyx in this setup, try contacting telnyx regarding this issue. As an alternative, try using another provider and check whether you are seeing the same issue or not.