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Vapi AI

Hi, we have some troubles to make calls today. Currently we doesn't has any call in progress, nevertheless vapi API is given us concurrency limit errors. 
This is te response of the call endpoint 
"concurrencyBlocked": true,
        "concurrencyLimit": 60,
        "remainingConcurrentCalls": -1
    }

My org id is 559f1a79-b92e-41d8-b289-1447050ccfd0.

Please Help

It looks like your `remainingConcurrentCalls` value of `-1` is abnormal and suggests a system issue with concurrency tracking. The best next step is to **contact Vapi support directly** with your org ID and the error details, as this likely requires backend investigation. You can reach support via the [Vapi Dashboard Support page](https://dashboard.vapi.ai/settings/billing).

*Example message to support:*
```text
Our org (ID: 559f1a79-b92e-41d8-b289-1447050ccfd0) is receiving `concurrencyBlocked: true` and `remainingConcurrentCalls: -1` despite no active calls. Please investigate.
```
For more on concurrency, see the [Vapi concurrency documentation](https://docs.vapi.ai/calls/call-concurrency).

Source:
- [Understanding Call Concurrency](https://docs.vapi.ai/calls/call-concurrency)

<@313768031903809537> i do not have enterprise support, i have an agency plan. I need your help though this way

**To get this system-level concurrency issue resolved, please report it using the following format:**

```text
Organization ID: 559f1a79-b92e-41d8-b289-1447050ccfd0
Issue: `concurrencyBlocked: true` and `remainingConcurrentCalls: -1` with no active calls
Expected: Should be able to make calls when no calls are in progress
Screenshot/Error: [attach if available]
```

Submit this via the [Vapi Issue Reporting page](https://docs.vapi.ai/issue-reporting) or the [Dashboard Support page](https://dashboard.vapi.ai/settings/billing). This ensures your request is routed for backend investigation even without enterprise support.

Source:
- [How to Report Issues Effectively](https://docs.vapi.ai/issue-reporting)

we need a response please, support said that it can take 48 hours to send us a response, we cant afford that time

Hi, we have reset your concurrency limit.