The bot's not considering business hours and applying the following logic properly: * If inside business hours - Office Open = Live Transfer * If outside business hours - Office Closed = Schedule callback Even when I apply hard restrains on this, its still offering live transfers outside of Business Hours. I have many examples but check this: * Call ID: 019b2d1a-7b9e-7887-a7f6-5e4c6f6595b3 * Call Link: https://dashboard.vapi.ai/calls/019b2d1a-7b9e-7887-a7f6-5e4c6f6595b3 * Expected behavior: because its outside business hours, I need it to not allow Live Transfers and offer to schedule a later moment for that.

Hi Dario, Due to how LLMs operate, they are prone to inconsistencies. For checking office hours availability, I would highly recommend you to use a custom tool to check for office hours availability. This reduces number of tokens in the system prompt and it yields much better results. You can completely remove the "### Status Resolution Logic" section and "### Status Resolution Logic" section, and replace it with a tool call which tells whether the office is currently open or closed. By this method, you can yield more consistent results with your assistants. Thank you