Hi, I'm trying to test my Agents, however, none of them works. I see this message, even refreshing the page it does not work. Thank for your help. https://cdn.discordapp.com/attachments/1452628873610002512/1452628873950007365/Screenshot_2025-12-22_at_12.46.34.png?ex=698dbe10&is=698c6c90&hm=7fcdec19d53eb280860696b3172882cf3828c96b5c990ebafa837bda4d523a6f&

Thank you for sharing the error message. To help diagnose the issue, could you please let me know if you see the same "Voice service not available" error when accessing the Vapi dashboard from a different browser or device? This will help determine if the problem is specific to your current setup or more widespread. If possible, also check the [Vapi Status Page](https://status.vapi.ai/) for any ongoing service outages. Sources: - [Debugging voice agents](https://docs.vapi.ai/debugging) - [Issue reporting](https://docs.vapi.ai/issue-reporting)

it does not work with Chrome, it is working with Safari and Incognito mode. Btw I do not understand why I see this issue: Unable to copy demo link. Missing public key. Please create a public key in Org Settings → API Keys to enable demo links. when i try to copy the demo assistant link. I already created a public key for the assistant

Hi Matteo, Please try these concise steps so we can narrow this down quickly: 1. Clear Chrome state - Open Chrome → Settings → Privacy & security → Clear browsing data → select Cookies & Cached images/files (last 24h) and clear. - Disable all extensions (chrome://extensions) or open an Incognito window (you said Incognito works — confirm). 2. Confirm profile/flags - Test in a new Chrome profile (Profile → Add) to rule out profile corruption. - Ensure no Chrome experimental flags are blocking features (chrome://flags → set to Default). 3. Reproduce and capture errors - In Chrome reproduce the issue and copy any console/network errors: - Open DevTools (F12) → Console and Network tabs → reproduce → save screenshot or copy error text. - Note the exact error messages shown for: - "Voice service not available" (screenshot/console) - "Unable to copy demo link. Missing public key…" (screenshot of Org Settings → API Keys showing the public key exists) 4. Verify public key scope - In Org Settings → API Keys confirm the public key is not expired and is the Public key type (not secret). - If you created the key recently, try re-creating one named e.g. "public-demo" and then attempt to copy the demo link again. 5. Quick dashboard tests (per Debugging guide) - Use Talk to Assistant in the dashboard (works in Incognito/Safari) and note Call Logs → Call ID if a failed call occurs. - Check Observe → API Logs and Webhook Logs for any 401/403 or other errors when Chrome fails. Please share: - A screenshot of DevTools Console errors from Chrome. - Screenshot of Org Settings → API Keys showing the public key (or confirm the new public key name if you recreate one). - Whether Incognito and Safari still work consistently. With those artifacts I’ll pinpoint the cause and next steps.

Hi Aniah, I will answer to your kind response Clear Chrome state Open Chrome → Settings → Privacy & security → Clear browsing data → select Cookies & Cached images/files (last 24h) and clear. Disable all extensions (chrome://extensions) or open an Incognito window (you said Incognito works — confirm). Done, anything changed Confirm profile/flags Test in a new Chrome profile (Profile → Add) to rule out profile corruption. Ensure no Chrome experimental flags are blocking features (chrome://flags → set to Default). I tried adding a new profile and it did not work. With incognito mode the 'Talk to assistant' is starting Reproduce and capture errors In Chrome reproduce the issue and copy any console/network errors: Open DevTools (F12) → Console and Network tabs → reproduce → save screenshot or copy error text. Note the exact error messages shown for: "Voice service not available" (screenshot/console) "Unable to copy demo link. Missing public key…" (screenshot of Org Settings → API Keys showing the public key exists) I sent a screenshot with those errors Verify public key scope In Org Settings → API Keys confirm the public key is not expired and is the Public key type (not secret). If you created the key recently, try re-creating one named e.g. "public-demo" and then attempt to copy the demo link again. It is not expired Quick dashboard tests (per Debugging guide) Use Talk to Assistant in the dashboard (works in Incognito/Safari) and note Call Logs → Call ID if a failed call occurs. Check Observe → API Logs and Webhook Logs for any 401/403 or other errors when Chrome fails. Please share: A screenshot of DevTools Console errors from Chrome. - shared Screenshot of Org Settings → API Keys showing the public key (or confirm the new public key name if you recreate one). - shared Whether Incognito and Safari still work consistently. - it is working Thank you for your help https://cdn.discordapp.com/attachments/1452628873610002512/1453002715826360432/Screenshot_2025-12-23_at_09.49.13.png?ex=694bddba&is=694a8c3a&hm=79bd3e6eec0317e45c0d6f750c86fbf23bf7515f7a6d246ad58aa017e9fcee47& https://cdn.discordapp.com/attachments/1452628873610002512/1453002716237533225/Screenshot_2025-12-23_at_09.49.32.png?ex=694bddbb&is=694a8c3b&hm=247330f2617a277fbcdcc217ff9a580bcae90758cd0eb2b8ded16942fb5ebf9b& https://cdn.discordapp.com/attachments/1452628873610002512/1453002716514226308/Screenshot_2025-12-23_at_13.19.27.png?ex=694bddbb&is=694a8c3b&hm=578b8fff046b5329a81264b1a7bd9b54f0756741f59130b0964f512169f9b934& https://cdn.discordapp.com/attachments/1452628873610002512/1453002716841250982/Screenshot_2025-12-23_at_13.19.21.png?ex=694bddbb&is=694a8c3b&hm=04eea733b56085686fa153f11ac9782b3911df5a41e5a111889a02596ef139cc& https://cdn.discordapp.com/attachments/1452628873610002512/1453002717189636138/Screenshot_2025-12-23_at_13.19.08.png?ex=694bddbb&is=694a8c3b&hm=05547ba27c56587a88eca9eecbb63703fbdaa68f6b84c9be95c5a617d6f094a9&

Please confirm if you also have a private API key created. If not, please create one, or delete the current one and create a new one. When creating a private API key, do not select any assistants. This will allow all assistants to use the key and should allow demo links to work

Hi Kyle, still not working. I created a new private key, and the public key related to the agent is still available.

The shareKey value is most likely unchanged since you created a new public API key. Copy the public API key you just created and replace the

shareKey

value in the assistant demo URL and it will work.