Getting signed out every couple hours
# support
l
I and everyone on my team is getting signed out of Vapi every few hours. I believe we're all using Chrome.
c
Hi there, Thank you for your message. Our team is currently out of the office. We operate Monday through Friday, from 9:00 AM to 8:00 PM Pacific Standard Time (PST). We’ll get back to you as soon as possible during our normal business hours. If your message is urgent, please mark it accordingly or include “URGENT” in the subject line, and we’ll do our best to respond promptly. Warm regards, Vapi Customer Support Team
v
Since your whole team is getting signed out of Vapi every few hours, the best next step is to report this as an authentication issue to Vapi support. Gather the following details for your report: - Email address used to log in - Organization ID (find at:
https://dashboard.vapi.ai/org/settings
) - Browser info (e.g., Chrome version) - Screenshots of any error messages - Brief description of the issue Example report format:
Copy code
Email: your@email.com
Organization ID: [paste here]
Browser: Chrome [version]
Issue: All team members are being signed out every few hours.
Screenshots: [attach if available]
Submit this information via the Vapi support portal for faster resolution. According to the documentation I have found, this is the recommended way to address account-related authentication issues: https://docs.vapi.ai/issue-reporting Source: - [How to Report Issues Effectively](https://docs.vapi.ai/issue-reporting)
a
same here
c
Please provide a date/timestamp of when you were signed in and your org id or email address associated with your vapi account.
l
liam@tradie.consulting, it happens pretty much every few hours, all day and night
I can report back the next time I notice myself getting logged out if it helps we're using Google to auth
OK, it just happened. I was logged in a few hours ago.