Call forwarding not working
# support
c
Anyone having a bug with call forwarding? Clients forwarding was previously working and completely stopped. Have tried using the transferCall usage with forwardingPhoneNumber but nothing is working
v
Thanks for reaching out! To help diagnose the call forwarding issue, could you let me know if you see any specific error messages or call ended reasons in your Vapi call logs when the transfer fails? This will help narrow down whether the problem is with configuration or the telephony provider. If you can share the exact error or status, I can provide more targeted troubleshooting steps based on the documentation. Sources: - [Vapi Call Forwarding Documentation](https://docs.vapi.ai/call-forwarding) - [Debug Call Forwarding Drops](https://docs.vapi.ai/phone-calling/in-call-control/transfer-calls/debug-forwarding-drops)
c
Our issue is it says the tool or call transfer was succesful and there are no errors, but it neevr actually goes through
c
Hi, Could you provide me with the Call IDs where the call forwarding was not working? I can review the call logs and help resolve the issue.
b
@User same problem existing with my bot too
c
@badbrag Could you provide me with the call ids where the call forwarding issue was occurring?