Org id: 9910949c-d13a-4873-a69f-243640456b5b Assistant id: 25be02a1-6cd1-4a0e-9db7-3d69e783e13b phone id: de5e5289-4508-4716-a121-e9a37855e8e2 use case: Prospects fill a web form requesting a live product demo, explicitly consenting to a follow-up outbound call for scheduling confirmation. No cold calling—only form-triggered. i ran my automation at Jan 6, 2026, 6:34:28 PM and Jan 6, 2026, 9:35:33 PM, Error: An error occurred in this call: call.start.error-fraud-check-failed Couldn't start call. Your account requires KYC for compliance purposes. If you are an admin, please go to dashboard.vapi.ai and login to verify your account or request an admin to verify your account. You might need to re-login(logout and login) to the dashboard. Expected workflow to run and permit the outbound call to execute to user that completed the form Can you please restore my account and or provide next steps to get my access restored website url: sniffout.ai https://cdn.discordapp.com/attachments/1458336223566368872/1458336223788531776/image.png?ex=6986d1f2&is=69858072&hm=87e031caf7ab6711bbf3145ab8d86e55d683ab0e01707fd590c3f0334fa2be77& https://cdn.discordapp.com/attachments/1458336223566368872/1458336224187121674/image.png?ex=6986d1f2&is=69858072&hm=36f1a8987c48f47e3e9647afa0547689de53f5c54360ca41d127b3b6f205b904& https://cdn.discordapp.com/attachments/1458336223566368872/1458336224543768729/image.png?ex=6986d1f2&is=69858072&hm=1e17db182984725436f80427ef345e13346304fe2bbe6915a854bf65a1b0f8f9&

To restore your outbound calling access, please log in to [dashboard.vapi.ai](https://dashboard.vapi.ai/), navigate to your account settings, and complete the KYC (Know Your Customer) verification process. If you are not the admin, request your admin to do this. Tip: If you don't see the verification prompt, try logging out and logging back in to refresh your session. Once verification is complete, your account should be reviewed and calling access restored according to compliance requirements. Source: - [Vapi Outbound Calls Documentation](https://docs.vapi.ai/phone-calling/outbound-calls)

Hi SniffOut AI, Thanks — I checked your org and the error. Next steps to restore outbound calling: 1. Log into https://dashboard.vapi.ai with an admin account for Org ID 9910949c-d13a-4873-a69f-243640456b5b. 2. Navigate to Account / KYC (Know Your Customer) verification and complete the requested identity/business documentation. Tip: if you don’t see the prompt, log out and back in. (Docs: https://docs.vapi.ai/phone-calling/outbound-calls) 3. After submission, wait for the compliance review to complete (may take some time). Once approved, your outbound calls should no longer fail with call.start.error-fraud-check-failed. If you are not an admin, have your org admin perform the KYC steps above. Your described use case (consent from a web form) is appropriate — KYC is still required for account-level compliance.

Yesterday, i got the KYC app on my screen. i uploaded the my license and photo but never got any info back. It was running for a while without giving me a result for approved or not. I was able to access the dashboard afterwards but did not get any input regarding the kyc approval status. I just checked my Account Settings again but it does not have the KYC available. where can i go check on the KYC to confirm if it was approved or not? https://cdn.discordapp.com/attachments/1458336223566368872/1458534400043257877/image.png?ex=695ffd83&is=695eac03&hm=a1ed30ed14c6ac9fb21c378164236d6fa61057f6d5ef785c3bdfbfd8325e1469&

Unfortunately, there isn't a self-service way to check your KYC approval status in the dashboard. Since the KYC section is no longer visible in your Account Settings, this typically means either: • Processing is still in progress (verification can take 24-48 hours) • The verification was completed but status wasn't properly communicated • Additional documentation may be required We appreciate your kind understanding.

Thank you! I can make outbound calls now. So I can proceed with this form filled outbound call automation feature on my website and won’t get blocked again? Or do I need to register it so won’t get blocked going forward?

Hello, I’m glad to hear you’re able to make outbound calls now! To help ensure everything keeps running smoothly and avoid any future blocks, it’s important to follow trusted calling practices and stay compliant with the guidelines. Required Steps to Avoid Being Blocked Implement Trusted Calling Standards You should set up proper caller identification to avoid spam flagging : • **STIR/SHAKEN Implementation**: Complete Trust Hub verification with your telephony provider • **CNAM Registry Registration**: Register your business name to display instead of just your number • **Caller Reputation Databases**: Register with First Orion and Hiya Legal Compliance Requirements **Critical**: You must ensure TCPA compliance for automated calling: • Obtain proper consent before calling phone numbers • Follow Telemarketing Sales Rule requirements • Maintain consent records and opt-out mechanisms Registration Recommendations Phone Number Provider Registration If using Twilio (recommended), complete: 1. Trust Hub verification (5-7 business days) 2. CNAM registration (3-5 business days) 3. Voice Integrity setup for spam remediation Caller Reputation Services Register with major databases: • **First Orion**: Business portal registration • **Hiya**: Free caller registry registration Timeline Considerations **Important**: Proper caller identification setup can take 2-4 weeks to fully propagate across all networks and databases . Plan accordingly when launching your outbound calling campaigns. Compliance Warning The documentation specifically states: "It is a violation of FCC law to dial phone numbers without consent in an automated manner" . For your website's outbound call automation feature, ensure you: • Have explicit user consent before calling • Follow TCPA guidelines for automated calls • Implement proper opt-out mechanisms